|FREQUENTLY ASKED "CRUISE" QUESTIONS
(No, you're not the only one who doesn't know this stuff)
Fiesta Travel Designs
Q) Do I need a passport?
A) United States citizens taking a 'closed loop' cruise (sailings that both originate and terminate in the
same U.S. port) are not required to have a passport, but will need to show proof of citizenship such as
an original or certified copy of a birth certificate, a certificate of naturalization, a passport card, an
enhanced drivers license (EDL), as well as a government issued photo I.D. Children are also required
to bring proof of citizenship, and if 16 and over, a photo I.D. is also required. If a cruise begins and
ends in different U.S. ports or begins and ends in a foreign port (such as some Alaskan and Hawaiian
cruises), a valid passport or other WHTI-compliant document is required. A valid passport is required
on all European cruises. Non-U.S. citizens must have a passport for all air, land, and sea travel. NOTE:
It is still the BEST IDEA to have a passport for all travel, as U.S. citizens cannot board an airplane in a
foreign country without one. For example: if you were in Mexico and needed to come home due to an
emergency situation, you could NOT do so by air travel without a valid passport.
Q) Why would I need Vacation Insurance?
A) Insurance is great for the following reasons - First, if you, or your cabinmate, should have to cancel
for medical reasons, you get a full refund of amount paid, minus the cost of the insurance policy. This
insurance, however, does not cover pre-existing conditions. The medical cause must manifest itself
within 60 days of departure. This will be verified thru communication with your doctor. Secondly, the
insurance also covers 'lost' or 'delayed' baggage. And, third, possibly the most important, is the
'medical' coverage. Medicare does not pay outside the United States. Some other insurance policies
may not be valid in other countries either, so check with your insurance agent or company.
Q) Are all meals and drinks covered in the price of the cruise?
A) Yes, all meals are provided as part of your cruise fare. NOT covered are sodas, drinks containing
alcohol (or specialty drinks without alcohol added), and bottled water. On some ships there is a
supper club which offers "extra special" service for a small fee per person. Of course, while in port, if
you stay off the ship for an extended period, you may want to dine at one of the local restaurants or
eateries. Note: Shore excursions are also NOT part of your cruise fare, but may be purchased on ship
or from Fiesta Travel Designs.
Q) What do I wear on Formal Night in the dining room?
A) Depending on the length of the cruise, either formal dress or casual resort wear is required for the
dining room. The dress requirement for children is the same. For those not wanting to dress up, other
dining options are available with casual dress code. Five night cruises have ONE formal night, 7-night
cruises usually have TWO formal nights. If the cruise is longer than 7 days, there may be 3 formal
Cruise casual dining dress code: Gentlemen - Sport slacks, Khakis, jeans (no cut-offs), dress shorts
(long), collared sports shirts. Ladies - Casual dresses, casual skirts or pants and blouses, summer
dresses, capri pants, dress shorts, jeans (no cut-offs). Not permitted in dining room during the Cruise
Casual dinner for ladies and gentlemen - gym shorts, basketball shorts, beach flip-flops, bathing suit
attire, cut-off jeans, and sleeveless shirts for men.
Cruise elegant dining dress code: Gentlemen - Dress slacks, dress shirts. Also recommended a sport
coat. If you wish to wear suits and ties or tuxedos, by all means you are invited to do so. Ladies -
Cocktail dresses, pantsuits, elegant skirts and blouses. If you'd like to show off your evening gowns,
that's great too! Not permitted in the dining room during the Cruise Elegant Dinner for ladies and
gentlemen - T-shirts, beach flip-flops, bathing suit attire, jeans, cut-off jeans, sleeveless shirts for men,
sportswear, and baseball hats.
Q) What about Hurricanes?
A) Hurricane season encompasses the months of June thru November. Due to the unpredictable
nature of hurricanes, it may not be possible to give information about itinerary changes in advance of
the sailing. The safety of the crew and guests is always the cruise line's priority. It is rare for a
cancellation to occur due to an impending hurricane. In some instances, an itinerary deviation is
implemented to avoid a storm. Hurricanes have been known to change their course drastically at the
last minute. Guests that have any questions should contact the cruise line's reservations department
the day prior to sailing, as that is when definitive information will be available.
Q) Will my cell phone work while onboard?
A) Yes, your cell phone will work, but check with your carrier as to the rates. You may also dial direct
from your stateroom via satellite. This service is available 24 hours a day regardless of the ship's
location. This service closes at 4 a.m. the final day of the cruise. The rate (on Carnival) is $1.99 per
minute to the U.S., Canada, and Puerto Rico, and $9.99 per minute for all International calls. all
charges are billed to your 'sign and sail' account. No calling cards, credit cards, 800 numbers, or
collect calls. Check the website for your cruise line to get more specific questions answered.
Q) Do you have luggage restrictions?
A) Guests are asked to limit their checked luggage to two suitcases per person, with each suitcase not
to weigh more than 50 pounds and not to exceed 16"h x 24"w x 30" length. Your luggage tags should
be attached prior to leaving home and make sure they are still on your bags when checking in at the
Q) Can I bring a cooler onboard?
For Carnvial: Large cooler restrictions: No large coolers allowed. Small, personal-sized coolers no
larger than 12" x 12" x 12" for the purpose of housing small quantities of non-alcoholic beverages
and/or medications are permitted as carry-on luggage. (This policy applies to Carnival, check with your
cruise line to see specifics)
Q) What is the tipping policy onboard?
A) For your convenience, gratuities for stateroom and dining room staff are automatically charged to
your Sign and Sail account. The amount ranges from $11.00 to $13.00 per day per guest (depending
on the cruise line). These gratuities may be "pre-paid" when you sign up for the cruise, or paid at the
end, via your 'sign and sail' card. Gratuities may also be adjusted at the end of the cruise, depending
on your satisfaction with service. For beverage service, fifteen percent of the bill is automatically
added to the Sign and Sail charge.
Q) Can I bring Liquor onboard?
A) Generally, guests are prohibited from bringing alcoholic beverages onboard. However, on Carnival,
guests 21 years of age and older may bring one bottle (750ml) of wine or champagne (per person)
onboard during embarkation (beginning of the cruise). This should be stored in your "carry-on" bag.
Some cruise lines do not allow this, so check with your cruise line to see specifics. Alcoholic beverages
of any kind in any port-of -call will be confiscated at the gangway, stored onboard, and retained by the
cruise ship until the end of the voyage.
Q) Can I wash my clothes while onboard? What about ironing?
A) Self-service Launderettes are located on all stateroom decks on most cruise lines. They have
washing machines and dryers, as well as iron and ironing board available. Minimum fees are charged
for usage. Vending machines dispense detergent and water softener. If there are no launderettes, the
cruise line usually offers a laundry service for minimum charges.
Q) What about onboard entertainment? "If I book with a "group" cruise that offers exclusive
entertainment for our group, will we be the only ones allowed to attend?"
A) If you book with a "group" that advertises exclusive entertainment for those in our group, those
shows will not be open to others on the ship, nor will tickets be sold on the ship to those who have not
boooked thru our agency. This "exclusive" entertainment is part of the "group package" you are buying
when you book thru Fiesta Travel Designs. That's why we add an "entertainment fee" to the cruise
price. All expenses associated with our special entertainment is covered by the entertainment fee.
There are exceptions to this rule, however. In certain cases, those who contract with our agency to
produce a 'group' cruise may request that one show be open to the ship's population. This helps bring
new customers to our (or the entertainer's) future group cruises. At other times, it may at the request
of the cruise line that one show be opened as a "public performance". Again, by doing so, we are
generating more business for future cruises. Other times, we are told by the ship that the area
designated for the "exclusive" show cannot be cut off completely from the public due to fire codes, thus
we cannot control who "walks thru" the area. Fiesta Travel Designs reserves the right to make
changes in this policy as needed and at our discretion.
Q) What is the latest that I can cancel my cruise without penalty?
A) In most cases, the date advertised for the "final payment date" is the beginning of penalties for
cancellation with the cruise line. There are times, however, when our advertisement may state a
penalty amount for cancellation after a certain other date. This "cancellation penalty" is established by
Fiesta Travel Designs, not the Cruise Line, thus it is our option to impose. Please read the form you fill
out, and the site information relative to that cruise to see if a penalty applies other than the "final
Q) Can I change a name on my cabin without penalty?
A) Most of the time, we are allowed to change ONE name on a cabin, but not ALL names on a cabin,
after the final payment date without paying the $50 name change. This is not ALWAYS the case, but
we will always attempt it. EXCEPTION TO THE RULE: The exception to this rule is a cabin booked
under some of the NEW rates offered. For example: On the "Early Saver Rate". NO NAME CHANGES
are allowed at any time for a cabin booked this way. This is one of the reasons a discount is offered for
Early Saver Rates - penalties apply immediately. If you cancel, you get no money back, only future
cruise credit - plus, a $50 per person penalty is imposed. See Cruise Line site for more detailed
instructions. Be sure to check the rules on the new rates, it seems you're saving money, but there's
always a "catch". No refunds!
Q) Can the scheduled list of entertainers change afer initial advertisement of a "group"
A) When a group cruise is set up, the initially advertised entertainers are offered the chance to have
their fans participate in the cruise. When fans go on the cruise, their support is "paying" for his/her
cabin with the "entertainment fee" charged by this agency. . However, if an entertainer cannot get
enough fans to support his cruise cost, he may back out of our contract prior to "final payment" date.
By doing so early enough, his/her fans are offered the option to have their full deposit returned
because he/she decided not to go. Cruisers should always check the website prior to final payment
date to confirm entertainment scheduled.